Refund policy

Refund policy

Return/ Exchange Policy

Loom & Spin allows you to initiate an exchange or return request within 7 days from the date of delivery.
Please note: Requests for exchange or return will be entertained only once for each order, and this applies only to our exchangeable and returnable products.

Once your exchange is processed, your new product will arrive within 3 to 10 days, based on your region.

Exchange Eligibility
You may request an exchange if:

  • The received size does not fit.
  • You have received an incomplete or incorrect order.
  • The product is defective or tampered.

In case of an exchange, you may choose the same item in a different size or colour (subject to availability) or any other item of equal or greater value. You will have to pay a price differential if any if the new item selected is of a higher value.

Please note:

  • Exchanges are subject to stock availability.
  • The item must be returned in its original packaging.
  • Labels and tags must remain intact.
  • The item must be unwashed, unused, and undamaged.
  • Requests for return or exchange made outside the specified time frame will not be entertained.

Refund Processing

Once we receive the returned products at our warehouse, our team will check their quality within 2-3 business working days. After the quality check, we will process your refund:

  • Prepaid orders: refunded to the original payment method within 3-5 business working days.
  • Cash on Delivery (COD) orders: refunded to your bank account or UPI ID within 5-7 business working days of receiving your bank or UPI details. We will contact you to collect these details.

Shipping charges, where paid, are non-refundable.

Non-Returnable/Non-Refundable Items
Under any circumstances, the following items are non-returnable and non-refundable:

  • Gift Vouchers
  • Orders that exceed the given exchange/return window
  • Items explicitly marked as non-returnable or non-exchangeable at the time of sale.
  • Items returned with stains or damage not previously informed to us.
  • Deterioration, rips, or fading resulting from negligence in following recommended wash care instructions.

If you have any queries or wish to discuss the returns procedure further, please email us at logistics@loomandspin.co.in

www.loomandspin.co.in reserves the right to deny exchange or replacement if the item does not meet its return/exchange policy guidelines.