CANCELLATION AND REFUND
- Cancellation and refund is not possible against any orders
RETURN AND EXCHANGE POLICY
- To initiate an exchange, please contact our customer service team at logistics@loomandspin.co.in. within 5 days of receiving the item.
- Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
- We reserve the right to not accept a return if;
- (1) the product/s are returned after use
- (2) the products are damaged
- The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on logistics@loomandspin.co.in. on the same email thread.
- Once we receive the returned item, we will process the exchange within 7-10 business days.
- If you have received a defective product, share images at logistics@loomandspin.co.in. and we will get back to you within 24 hours
- Exchange can be done on the same product for the size only once.